Turn off the printer completely, but leave the power cable plugged in.
Ensure the printer is plugged into the wall outlet but completely powered down.
: Click the EEPROM button in the tool. After a reset, the paper should show D=000.0 . canon service tool v.4718
Using a tool that is "too old" (version number too low) for your specific printer will permanently "lock" access to Service Mode, preventing any future resets. For MG3600 users, v.4713 is the minimum, but v.4718 is recommended to avoid lockout. For the newer MG3650S, you may actually need v.5103 instead.
You cannot use this tool over Wi-Fi, Ethernet, or Bluetooth. The printer must be plugged directly into your computer using a standard USB printer cable. Turn off the printer completely, but leave the
MG2470, MG2570, MG3570, MG5570, MG5770, MG7770 Pixma MX-Series: MX397, MX477, MX537, MX927
The Canon Service Tool v.4718 is an official, specialized utility software used by technicians to perform maintenance operations on Canon Pixma printers. It communicates directly with the printer's firmware via a USB connection. After a reset, the paper should show D=000
Once your printer is in Service Mode, it is ready to communicate with the software.
In the Main tab, find the "Print" section and click Test Print or EEPROM . The printer should feed a sheet of paper and print a diagnostic code line. This confirms flawless communication between the PC and the printer. Step 3: Resetting the Waste Ink Counter
: It allows users to enter "Service Mode" to update firmware, reset ink counters, or clear persistent error codes after hardware repairs like logic board replacements.