If you encounter persistent issues, open a case with Veritas Technical Support and attach the (unverified) JSON file—they can validate it on their end and provide a fresh, verified copy.

This file contains sensitive license data. Treat it like a password. Do not upload it to public forums or share it via email unencrypted.

The optimal way to place the JSON file is to . The setup engine handles file system permissions and system ownership settings automatically. Option A: Placement During Clean Installation

Instead of copying/pasting keys manually, look for a button that says:

To download the VeritasCustomerRegistrationKey.json file securely, you must access the Veritas Entitlement Management System (VEMS)

A: Veritas recommends using Google Chrome or Mozilla Firefox . While Microsoft Edge may work, it is not the preferred choice. Veritas explicitly does not recommend using Microsoft Internet Explorer.

Do not search for or attempt to download any file named veritascustomerregistrationkeyjson or veritascustomerregistrationkeyjson verified from the internet. If you need a Veritas license, go through official channels. If you believe this is part of a legitimate project you’re working on, verify the exact filename and source with your team lead or software vendor.

| Issue | Likely Solution | |--------|----------------| | “Invalid license file format” | Ensure you downloaded the JSON version, not a CSV or HTML file. Open it in Notepad to check for “license” : ... structure. | | “No entitlements found” | Your account may need permissions. Contact your Veritas account admin or Veritas support. | | File doesn’t download (button greyed out) | Try a different browser (Chrome/Firefox) or disable ad-blockers. Also ensure your session hasn’t timed out. |

By downloading the key exclusively from the Veritas portals, you are ensuring that:

Navigate to the or Customer Registration Keys tab on the main menu.

Click Download aggregate key to use one key for multiple servers.

Use your existing Veritas account credentials. If you don't have an account yet, you'll need to Register on the Support Portal first.

Navigate to the "Entitlements" section and find the specific product entitlement for your NetBackup or related product.

# Run this against the downloaded file cat VeritasCustomerRegistrationKey.json | grep -i "signature"

Located on your purchase receipt or software renewal confirmation email.