Are you using an or a specific legacy adapter? Share public link
Ensure your subscription is active; dongles require a valid "Security Code." 💡 Pro Tips for Security
Even with a well-designed system, issues can arise. Here are the most common problems users experience and how to resolve them.
Look for a solid light on the USB dongle (usually red or green), indicating it is receiving power and the driver has initialized it. Step 4: Perform the Software/Firmware Sync Open your updated Autocom software. autocom usb security dongle download updated
: Plug your USB security dongle into your PC before starting any downloads .
for any additional devices showing errors (such as "USB Serial Port").
Plug the Autocom USB security dongle into a physical (avoid unpowered USB hubs). Are you using an or a specific legacy adapter
Ensure your antivirus is temporarily disabled during installation to prevent it from blocking necessary files. Install the Update
✅ – Store the installer on a separate drive or cloud storage in case you need to reinstall.
[Insert USB Dongle] ──> [Run LAT.exe to Update License] ──> [Run Main Installation Package] Manually Installing the USB Device Drivers Look for a solid light on the USB
The most secure way to obtain the drivers is to run the official setup packaged on the Autocom Support Portal or by pulling from the software's root installation folder after extraction.
✅ – A computer entering sleep mode during a critical firmware update can permanently damage your VCI.