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Highlight the option labeled Wipe data / factory reset .
Make sure your SUNMI V2 Pro has at least 50% battery charge before initiating any factory reset. An interruption during the reset process can potentially damage the device's software.
If the above methods don't work for you, or you're not comfortable with the process, you can contact the manufacturer for assistance.
The is a powerful, sleek Android-based POS terminal widely used in retail and hospitality for its speed and mobility. However, forgetting a screen lock password, PIN, pattern, or encountering a persistent system error can render the device useless. How to unlock SUNMI V2 Pro - HardReset.info
Ensure your SUNMI V2 Pro has at least 50% battery charge. Alternatively, keep the device plugged into its original charger during the process to avoid hard bricking.
Press and hold the Power button until the power menu appears, then select Power Off . If the screen is unresponsive, hold the Power button down for 10–15 seconds until the device forces a shutdown.
Unlocking the SUNMI V2 Pro through a hard reset on HardReset.info has several implications: Highlight the option labeled Wipe data / factory reset
Release the immediately when you see the Sunmi logo or the Android logo, but continue holding the Volume Down Button until the Recovery Mode menu appears HardReset.info . 3. Navigate the Menu
If your device is locked via a Mobile Device Management (MDM) platform or customized corporate software (such as a POS network lock), a standard hardware reset may not bypass these cloud-based restrictions. Method 1: Hardware Buttons Recovery Mode (Recommended)
Because the SUNMI V2 Pro is an enterprise-grade Android device, it is often tied to a corporate MDM (Mobile Device Management) system or the SUNMI Cloud Partner Platform. If your device was deployed by a merchant acquirer or software provider, you can unlock it remotely. If the above methods don't work for you,
Ensure your device has at least 50% battery or is plugged into a power source before starting to prevent corruption during the wipe. Step-by-Step Recovery Guide
Before performing any factory reset, ensure you have backed up all important data. Resetting will permanently erase:
This means the device is locked with Factory Reset Protection. You must enter the Google credentials that were used on the device before the hard reset.
Open a web browser on a computer and navigate to the SUNMI Partner Center or SUNMI Cloud Dashboard . Log in using your administrator credentials.
Ensure the SUNMI V2 Pro is turned on and connected to Wi-Fi or cellular data; it will receive the command and unlock automatically. Method 3: Resetting via Android Settings (If Accessible)