In the Command Prompt window, change your directory to the tools folder and run the script:
Script files can easily be injected with ransomware or trojans designed to infiltrate your server environment.
Symantec removed resetpass.bat from SEPM 14+ installations to prevent unauthorized local password resets.
(if accessible):
resetpass.bat tool was officially removed from Symantec Endpoint Protection Manager (SEPM) starting with version 12.1.1 (RU1 MP1). For SEPM 14, the official method for password recovery is the "Forgot your password?" In the Command Prompt window, change your directory
A disaster recovery installation overwrites the previous management server and database settings, enabling you to set a new password. This is why regular database backups are a mandatory best practice for SEPM.
@echo off set /p newPassword=Enter new password: set /p confirmPassword=Confirm new password:
Log in using the default fallback username admin and the password admin .
This variant writes the new password to a text file instead of displaying it on screen – useful for logging or automation: For SEPM 14, the official method for password
cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools" Use code with caution.
Missing or corrupted resetpass.jar file in the same directory. Fix: Re-run the SEPM installer and choose "Repair". Never copy JAR files from the internet.
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I can provide targeted commands or database troubleshooting steps based on your setup. Share public link This variant writes the new password to a
. They can provide internal tools or guidance to reset the password, as these resources are no longer publicly distributed. techdocs.broadcom.com Unofficial "resetpass.bat" for SEPM 14 (Manual Creation)
Resetting via resetpass.bat is an emergency measure. Leaving the default admin/admin credentials is a critical security risk. Follow these post-reset steps:
The resetpass.bat utility is one of the most valuable emergency tools in Symantec Endpoint Protection Manager 14. Despite frequent searches for "Symantec Endpoint Protection Manager 14 resetpass.bat download" , the file is already present on your server—requiring no external download.
If you previously changed the "admin" username to something else, running this batch file reverts it back to "admin".