Move the cable to a USB 2.0 port instead of a USB 3.0/3.1 port. Some legacy Astro chips communicate more reliably over older USB protocols.
The Astro Command Center is the official tool for managing firmware on older Astro devices.
Disclaimer: This blog post is for informational purposes only. Always follow official instructions from Logitech/Astro. I am not responsible for any damage caused by improper firmware installation.
Version 36797 is widely discussed in radio forums and technician circles as a stable build sought after for specific radio configurations. astro firmware 36797 download
For an A40 + MixAmp Pro TR, simply connect the MixAmp to your PC via a USB cable. For an A50 + Base Station, connect the base station to your PC via a USB cable and make sure the headset is seated on the base station and is charging.
For Astro streaming boxes, audio dropouts over HDMI ARC when switching between Netflix and Hulu have been resolved.
Ensure the headset is firmly placed on the base station charging pins. The battery lights must be visible. Move the cable to a USB 2
Ensure your A50 headset has at least a 50% battery charge.
If you encounter issues during the manual update, use these proven fixes to force the installation through. Error: "Update Failed" at 0% or 25%
Press and hold the Game button (on the right ear cup) and the Dolby button simultaneously for 15 seconds. Disclaimer: This blog post is for informational purposes
Corrects the LED battery status lights on the base station, preventing false "low battery" warnings.
If you need help finding a safe link to the file or are stuck on a specific error code, please let me know:
Astro Firmware 36797 Download: How to Update Your Astro A50 and Base Station
Clean the gold charging pins with rubbing alcohol; reseat tightly. Hardware is set to Console Mode.