Setting up a remote session is straightforward, typically involving these steps:
The customer enters the technician’s IP address (and handles any necessary port forwarding, if required).
Enter —a specialized software component designed to solve this exact problem. While the full USB Redirector suite offers both server and client functionality, the Customer Module is specifically built for end-user workstations. Version 1.9.7 represents a mature, stable release that has been fine-tuned for performance, security, and compatibility. usb redirector customer module 1.9.7
Remote administrators map secure hardware VPN tokens, YubiKeys, or smart cards to servers for authentication.
USB Redirector Customer Module 1.9.7 remains the gold standard for Windows-centric, on-premise USB redirection, especially in VDI scenarios. Setting up a remote session is straightforward, typically
Eltima continues to develop USB Redirector. As of 2025, the current version is 2.0+, but many enterprises stick with 1.9.7 due to its stability. Newer versions add:
The module is widely used in the smartphone repair industry. Instead of requiring customers to install complex OEM flashing tools (such as Odin for Samsung or SP Flash Tool for MediaTek devices), the technician can simply redirect the customer’s phone to their own workstation and use their own flashed tools. This eliminates the need for the customer to have any technical knowledge. Version 1
: The customer downloads and runs the usb-redirector-customer.exe file.
Avoid downloading modified or "cracked" versions of version 1.9.7 from untrusted forums. These frequently bundle malware, keyloggers, or trojans.
The process of redirecting a USB device from a customer to a technician is straightforward and involves both parties following a few simple steps.
: Only connect to technicians you trust, as they will have full control over the specific USB device you share.